Guides · Updated 12 October 2026

By , founder of Fondly · Checked against official sources · How we write our guides

How to choose a funeral director

Most families choose a funeral director within a day or two of a death, often from the first name they hear. A few phone calls and the right questions can save a lot of money and worry.

General information, not legal or financial advice. Last checked against the linked sources on 12 October 2026.

What a funeral director does

A funeral director takes the person into their care, helps you plan the service, books the venue, celebrant and cemetery or crematorium, prepares the paperwork, and usually registers the death for you. Some also arrange livestreams, printed orders of service and death notices. Our guide to planning and paying for a funeral lists the decisions you'll make together.

Questions to ask

  • Can you send an itemised quote in writing, not just a package price?
  • What is your simplest, lowest-cost option?
  • Which costs are paid to others (cemetery, crematorium, celebrant, death certificate), and are they in the quote?
  • Do you know our tradition or community well, and can you help with its customs?
  • Can you livestream the service, and is there a charge?
  • When do you need payment, and can the bank pay you from the person's account?
  • Are you independent, or part of a larger group?

Comparing quotes

Prices for similar funerals vary a lot, so get at least two itemised quotes before you commit. The ACCC suggests asking for an itemised quote in writing. ACCC Moneysmart puts the cost of a funeral at around $8,000 to $20,000, depending on what you choose. Moneysmart Our funeral cost calculator helps you check a quote line by line.

Your rights

  • NSW: funeral directors must show itemised prices and their least expensive package. NSW Government
  • Victoria: funeral providers must display a price list online and at their premises. Consumer Affairs Victoria
  • Queensland: funeral businesses must show an itemised price list, and give you an itemised written quote within 2 days if you ask. Queensland Government

Do you need one at all?

In NSW, funeral directors aren't compulsory, though most families use one. NSW Government Doing it yourself means arranging transport, paperwork and the burial or cremation directly, so it suits families with time and a clear plan.

Once it's booked, tell everyone in one link

A free page holds the service and wake details, RSVPs, a meal roster and the livestream link, so the family stops answering the same questions.

Make a free page