Premium
- Within 14 days of paying, email hello@fondly.au from the address on the page, or tell us the person's name, and we'll refund the full amount to your card.
- After 14 days, we'll still refund if Premium didn't work as described, for example if the page didn't stay online or the eulogy drafts didn't work.
- What a refund changes. Premium ends: the page goes back to the free period rules, and the extra eulogy drafts are removed. Nothing on the page is deleted, and you can buy Premium again to keep it.
- Refunds go back to the card you paid with. Banks usually show them within 5 to 10 business days.
Gifts to a family
Gifts are paid to the family's own bank account through Stripe. If you gave by mistake (the wrong amount, or twice), email us within 14 days and we'll arrange a refund with the family. A gift that has already reached the family can only be refunded if they agree, unless the payment wasn't authorised by you.
Please talk to us first
If something's wrong, email us before contacting your bank. We reply within two business days, and a refund from us is faster than a bank dispute. If a payment is disputed with a bank, Premium is paused until the dispute is settled.
Your rights
Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Questions? Email hello@fondly.au, or read about Fondly.